How to order
When browsing the website customers can order products by clicking on the “Add to my basket” button. The list of products can then be seen in the top right hand corner of the page in “My Basket”.
The customer can decide to validate his order at any time and proceed to payment by clicking on the “Order" button in "My Basket".
The customer is then requested to give his email address and password if he already has a customer account. If not, he is asked to create an account by filling in the required fields.
It is essential to provide complete and precise information such as the invoicing and delivery address for your order to be dispatched, and a mobile phone number for updates on the delivery of your order.
When paying, the customer can choose to pay either by credit card via Paypal or by using Paybox, the 3D Secure system. He will be redirected to the bank’s secure site where he will be invited to provide the necessary banking details to pay for his order. The recorded data will be the proof of all the transactions made between the customer and Souleiado.
When the order and payment have been validated, the customer will receive confirmation of his order by e-mail from Souleiado, with details of all the products ordered and payable services as well as information about exchanges, refunds and delivery.
Payment on the website is made when ordering, either by credit card (CB, Visa, Mastercard) or by Paypal. All bank details go directly to Paybox or Paypal through their secure payment systems and Souleiado does not have access to this information. This is why the information is requested for each order.
In the case of refusal by the bank, the order will be cancelled and the customer will be informed. If you experience a payment problem and you want to renew your order, you must go to "My account", then "See the order" which will be shown on your dashboard. Click on "Renew the order" to go back to your basket and continue making the order.
If you wish to contact our Customer Service, you will be asked to provide your name, email address and order number so we can identify you and access your file.