DELIVERY

Deliveries are made by Chronopost with next day delivery before 13h00 for orders made by 12h00. If you cannot be present for the delivery, you can change the delivery time or collect the parcel from a Chronopost distribution point by following this link: https://www.chronopost.fr/fcl/acl.html.

We advise you to give your mobile phone number when you open your account so that you can be informed of your delivery by SMS. Chronopost will send you an SMS to arrange 2 hour time slot for the delivery. This time slot is for reference only and any delay in delivery cannot give cause for damages or interest.

The delivery address is the address given when you made your order. You can choose to have your order delivered to your place of work, to the house of a friend or neighbour, a distribution point, a post office or even to your hotel if you are staying in Francetemporarily.

Delivery is free in France(except to Corsica) for a minimum order of 150 €.

The parcel is considered to have been successfully delivered upon receipt of information from Chronopost through their control system.

Any delay in delivery must be notified as soon as possible by email to service.client@souleiado.com so that we can make enquiries with the postal services. You can also contact us by phone at 04.90.91.55.45 from 8h30 to 12h00 and from 13h00 to 16h30 if you have a delivery problem.

If the parcel is found, it will be dispatched immediately to the address shown on the delivery note. If the parcel is still missing after enquiries have been made, Souleiado will resend at its own expense the whole order to the customer.

We also offer free delivery to stores. You can find the addresses of our stores below : list of souleiado stores

The delivery time to stores is 10 business days.

You will receive an email when your package is shipped, and the store will notify you by phone when it is received.

Orders picked up in store must be returned to the store, whether for a refund or an exchange. You will not receive a return slip in your package. We do not accept returns sent freight collect, nor do we reimburse return shipping costs paid by the customer. 

In the event that certain products become unavailable, Souleiado undertakes to reimburse the customer, either immediately in the form of a credit note to be used on the website, or within 15 days to the account debited when the order was placed.

It is the customer’s responsibility to check the condition of his order on delivery and if necessary to transmit his remarks in a clear and complete way on the delivery note, notably in the case of a damaged or missing article.

A written copy of the claim must be made to the transporter by registered mail with proof of delivery within three days following receipt of the order. A copy of the complaint sent to the transporter must also be sent to us within the same period at the following address :

SOULEIADO

Service client E-commerce

39, rue Charles Deméry

13150 TARASCON

In accordance with article L. 121-20-4 of the French Consumer Code, customers have 14 working days as from the delivery date of the order to return the product(s) which are not satisfactory. Damaged, soiled or incomplete articles will not be accepted.

The articles sold benefit from a warranty against hidden defects resulting from a fault in the material or conception making them unsuitable for normal use. The warranty does not apply in the case of misuse, negligence or lack of maintenance.

Deliveries are now possible in the European Union countries, the United States and Canada. Just create an account on the online boutique and enter your postal address when paying. Transport costs will be calculated automatically.

Please note that we do not deliver perfume to countries outside the European Union.

For countries outside the European Union, articles shown on the website will be billed excluding tax.  The customer must pay local taxes and customs charges on delivery of the parcel.